House Crickets

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Returns & Refunds

At HowToPest.com, we strive to provide excellent customer service and quality products. If you need to return an item, please review the following policy.

Return Eligibility

You have 90 calendar days from the date of purchase to request a return.

To be eligible for a return, the item must:

• Be unopened, unused, and in new, resalable condition.
• Be returned in its original packaging with all labels and documentation intact.
• Be free from damage, markings, or alterations.
• Be accompanied by proof of purchase.

To initiate a return, please contact us at [email protected] with your order number and reason for the return. Return instructions will be provided once the request has been reviewed and approved.

Non-Returnable Items

For safety, regulatory, and sanitary reasons, the following items cannot be returned:

• Opened or used products.
• Bed bug encasements and liners.
• Live animal traps.
• Any product that is not in resalable condition.
• Products damaged due to misuse, improper storage, or customer handling.

Return Shipping

HowToPest.com provides free shipping on all qualifying orders. If a customer orders the wrong item, orders more product than needed, no longer wants the item, or otherwise changes their mind after purchase, the customer is responsible for all return shipping costs.

Customers may return approved items using the carrier of their choice. If a prepaid return label is requested from HowToPest.com, the cost of the return shipping label will be deducted from the refund amount.

HowToPest.com will provide a prepaid return label at no cost to the customer only when:

• An incorrect item was shipped by HowToPest.com.
• The item arrived damaged during transit.
• The item is verified to be defective upon receipt.

Restocking Fee

Approved returns resulting from customer error, over-ordering, incorrect product selection, or change of mind are subject to a 10% restocking fee based on the product purchase price.

The restocking fee helps offset handling, inspection, inventory processing, and fulfillment costs associated with orders that originally shipped free of charge.

No restocking fee will be charged for returns resulting from a shipping error made by HowToPest.com, products damaged in transit, or verified defective merchandise.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved, your refund will be issued to the original method of payment and will be reduced by:

• Any applicable return shipping charges paid by HowToPest.com on the customer’s behalf.
• The 10% restocking fee for applicable customer-convenience returns.

Refunds are typically processed within 3–10 business days after the returned item has been received and approved, although processing times may vary by financial institution.

Incorrect, or Defective Products

If your order arrives defective, or you receive an incorrect product, please contact us within 7 days of delivery.

Please include:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging when applicable.

Once verified, HowToPest.com will provide instructions for replacement, exchange, or refund, including return shipping arrangements when necessary.

Lost, Stolen, Misdelivered, and Shipping Damage Claims

HowToPest.com carefully packages all orders for shipment. Once an order has been transferred to the shipping carrier, delivery times and handling are outside of our direct control.

Shipping Damage

If your order arrives damaged, you must notify HowToPest.com within 7 calendar days of delivery.

To process a shipping damage claim, please provide:

• Your order number.
• Photographs of the damaged product(s).
• Photographs of the shipping box and packaging materials.
• A description of the damage.

Do not discard the damaged product or packaging until the claim has been reviewed, as additional information may be required by the shipping carrier.

Verified shipping damage claims may qualify for a replacement, store credit, or refund at the sole discretion of HowToPest.com.

Lost Packages in Transit

If tracking information does not show delivery and your package appears lost in transit, please contact HowToPest.com within 7 days of the expected delivery date.

We will assist in initiating a carrier trace or investigation. Replacement or refund requests will be reviewed after the carrier completes its investigation and confirms the package has been lost.

Delivered but Not Received

HowToPest.com is not responsible for packages that are reported as lost, stolen, or missing after the carrier’s tracking information confirms delivery to the shipping address provided by the customer.

Customers are responsible for providing an accurate shipping address and ensuring that the delivery location is secure.

Orders marked as delivered by the carrier are not eligible for automatic refunds or replacements. However, HowToPest.com may, at its sole discretion, assist customers in filing a claim with the carrier.

Incorrect Shipping Address

Customers are responsible for verifying that all shipping information is accurate before submitting an order.

HowToPest.com is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.

Limitation of Liability

By placing an order with HowToPest.com, the customer acknowledges that title and risk of loss transfer to the customer upon delivery of the shipment to the carrier.

HowToPest.com’s responsibility for any shipment-related issue shall not exceed the purchase price of the affected product(s).

Contact Us

For return requests or questions regarding this policy, please contact:

HowToPest.com
Email: [email protected]

We appreciate your business and will work to resolve any issues as quickly as possible.